Privacy Policy

When you interact with the Rodavia platform, certain data points are collected to process bookings and improve the service. This page explains what information is gathered, how it is used, and the controls available to you.

Information Collected

The booking form requests your name, email address, phone number, travel dates, and vehicle preferences. Payment card details are handled by third-party processors and are not stored on Rodavia servers. Server logs automatically record your IP address, browser type, and referring URL each time you visit.

Cookies and Tracking

First-party cookies store session identifiers and language preferences to keep the site functional across page loads. Analytics scripts track page views, click patterns, and device categories to understand which sections are most useful. You can disable cookies through browser settings, though some features may not work properly afterward.

Third-Party Services

The booking widget connects directly to partner systems operated by rental suppliers in Dubai. These companies receive the reservation data you submit and have their own privacy practices. Payment processors handle card transactions under their security standards. Analytics providers aggregate anonymized usage statistics. Rodavia does not control how third parties manage information once it leaves this platform.

Data Use and Retention

Personal details are used to confirm reservations, send voucher documents via email, and respond to inquiries sent through the contact form at contact page. Booking records are kept for accounting and operational purposes, typically archived after twelve months unless legal requirements dictate a longer period.

Your Rights

You may request access to the data held about you, ask for corrections if details are inaccurate, or request deletion where no legal obligation to retain applies. To exercise these rights, send an email to [email protected] with your booking reference or identifying information.

Security Measures

Connections to the site use HTTPS encryption. Database access is restricted to authorized personnel. Regular backups ensure data can be restored if systems fail. Despite these safeguards, no internet transmission is entirely secure, and absolute protection cannot be guaranteed.

Changes to This Policy

Updates to privacy practices will appear on this page with a revised effective date. Significant changes may be announced via email to users who have made recent bookings. Continued use of the platform after modifications are posted constitutes acceptance of the updated terms.

For booking-related questions, reach out through the contact form or call +971 4 875 6203 during business hours (Mon-Sun: 8:00 - 21:00 GST). Office address: Al Wasl Road 122, Jumeirah 1, Dubai, UAE.